Website Terms and Conditions

The Site is operated by Sandbox Corp Limited, a company registered in England and Wales under company number 17485326, whose registered office is at 21 Ellis Street, London, England, SW1X 9AL, United Kingdom. We trade as Pet Care Essentials and as PCE.

You can contact us by post at the registered office above, through the contact form on the Site, or by telephone on 0800 000 0000. Our 24 hour reunification line operates at all times, every day of the year.

Where these terms refer to writing or written communication, this includes email.

Our VAT registration number is [GB 000 0000 00]. Our registration with the Information Commissioner's Office is [ZA000000].

We may amend these terms at any time. Every amendment takes effect from the date on which the amended terms are published on the Site. Please check these terms each time you use the Site to make sure you understand the terms that apply at that time.

We may update and change the Site from time to time to reflect changes to our products, our users' needs, our business priorities, or the law.

We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Site for business or operational reasons. We will give you reasonable notice of any planned suspension.

Access to the Site is free of charge. You are responsible for making all arrangements necessary for you to access the Site, and for ensuring that everyone who accesses the Site through your internet connection is aware of these terms and complies with them.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat that information as confidential and must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.

The Site is directed at people resident in the United Kingdom. We do not represent that content available on or through the Site is appropriate for use or available in other locations.

You may use the Site only for lawful purposes. Our Acceptable Use Policy forms part of these terms and sets out the standards that apply when you use the Site, when you submit any content to it, and when you contact other users.

You must not:

1. (a) use the Site in any way that breaches any applicable local, national or international law or regulation;
2. (b) use the Site in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
3. (c) search the national pet register, or attempt to search it, other than for a purpose permitted under the Microchipping of Cats and Dogs (England) Regulations 2023 or the equivalent legislation applying in Wales;
4. (d) use any automated system, including any robot, spider, scraper or similar tool, to access, monitor, copy or extract data from the Site;
5. (e) attempt to gain unauthorised access to the Site, the server on which the Site is stored, or any server, computer or database connected to the Site; or
6. (f) reproduce, duplicate, copy or resell any part of the Site in breach of these terms.

Any unauthorised search of, or attempted access to, keeper records held on the national pet register is a serious matter. We log all searches and we will report suspected misuse to the Information Commissioner's Office and, where appropriate, to the police.

We are the owner or the licensee of all intellectual property rights in the Site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page from the Site for your own personal use. You may draw the attention of others within your organisation to content posted on the Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status, and that of any identified contributors, as the authors of content on the Site must always be acknowledged.

PCE, Pet Care Essentials, Smart Tag, Pet Nanny, Pet Wallet and Pet Network are trade marks of ours. You are not permitted to use them without our prior written approval.

The content on the Site is provided for general information only. It is not advice on which you should rely. In particular, the summaries of law and regulation published on the Site are general summaries of the position as we understand it at the date of publication. They are not legal advice and they are not a substitute for reading the legislation itself or taking advice on your own circumstances.

Veterinary content on the Site, including any content produced by the AI Vet feature, is general information. It is not a diagnosis, it is not veterinary advice, and it is not a substitute for examination and treatment by a veterinary surgeon. If your animal is unwell or injured you should contact a veterinary practice.

Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up to date.

Where the Site contains links to other sites and resources provided by third parties, including the websites of government departments and of legislation.gov.uk, those links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or of information you may obtain from them.

We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Listings in the Pet Network directory are provided by, or compiled from information published by, the businesses concerned. A listing is not a recommendation, an endorsement, or a warranty as to the quality, suitability, qualifications, licensing or insurance position of the business listed. You should make your own enquiries before engaging any business listed.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by English law.

If you are a consumer, nothing in these terms affects your legal rights under the Consumer Rights Act 2015 or the Consumer Protection from Unfair Trading provisions of the Digital Markets, Competition and Consumers Act 2024.

We exclude all implied conditions, warranties, representations or other terms that may apply to the Site or any content on it, to the fullest extent permitted by law.

We will not be liable to you for any loss or damage, whether in contract, tort including negligence, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

1. (a) use of, or inability to use, the Site;
2. (b) use of or reliance on any content displayed on the Site; or
3. (c) any dealings you have with a third party found through the Site, including any pet sitter, boarder, walker, veterinary practice, groomer or partner business.

If you are a business user, we will not be liable for loss of profits, loss of sales, loss of business, loss of revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss or damage.

We are not responsible for viruses and you must not introduce them. You are responsible for configuring your information technology and computer programmes to access the Site. You should use your own virus protection software.

We process personal data in accordance with our Privacy Policy, which explains what we collect, why we collect it, who we share it with, how long we keep it and what rights you have.

We use cookies and similar technologies. Our Cookie Policy explains what we use, why, and how you can change your preferences.

These terms, their subject matter and their formation are governed by the law of England and Wales.

If you are a consumer, you and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are resident in Scotland you may also bring proceedings in Scotland, and if you are resident in Northern Ireland you may also bring proceedings in Northern Ireland.

If you are a business, you and we both agree to the exclusive jurisdiction of the courts of England and Wales.