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Cookie Policy

Cookies and similar technologies used on the PCE website and app

Version
1.0
Last updated
30 September 2026

Issued by Sandbox Corp Limited, a company registered in England and Wales under company number 17485326, whose registered office is at 21 Ellis Street, London, England, SW1X 9AL, United Kingdom, trading as Pet Care Essentials and as PCE.

Contents

  1. 1.WHAT COOKIES ARE
  2. 2.THE LAW THAT APPLIES
  3. 3.THE COOKIES WE USE
  4. 4.HOW TO CONTROL COOKIES
  5. 5.CHANGES

This policy explains what cookies and similar technologies we use, what they do, and how you can control them. It should be read with our Privacy Policy.

1. WHAT COOKIES ARE

1.1

A cookie is a small text file placed on your device when you visit a website. Similar technologies include pixels, tags, local storage and software development kits in a mobile app. In this policy we call all of them cookies.

1.2

Cookies let a site remember your actions and preferences, keep you signed in, and help us understand how the site is used.

2. THE LAW THAT APPLIES

2.1

Regulation 6 of the Privacy and Electronic Communications (EC Directive) Regulations 2003 requires us to tell you about the cookies we use and to obtain your consent before we set them, unless a cookie is strictly necessary for a service you have requested.

2.2

Strictly necessary cookies do not require consent. Everything else does, including analytics. We do not set non essential cookies before you have given consent, and consent is not bundled with acceptance of our terms.

3. THE COOKIES WE USE

Strictly necessary

CookiePurposeDuration
pce_sessionKeeps you signed in and maintains your session.Session
pce_csrfProtects forms against cross site request forgery.Session
pce_consentRecords your cookie preferences so we do not ask again.12 months
pce_lbRoutes your request to the correct server.Session

Functional, set only with your consent

CookiePurposeDuration
pce_prefsRemembers settings such as your chosen area or list view.6 months
pce_recentRemembers recently viewed listings.30 days

Analytics, set only with your consent

CookiePurposeDuration
[_ga, _ga_*]Measures how the site is used so we can improve it.13 months
[_gid]Distinguishes users for measurement.24 hours

Marketing, set only with your consent

CookiePurposeDuration
[to be confirmed]Measures the effectiveness of campaigns and limits repetition.[to be confirmed]

4. HOW TO CONTROL COOKIES

4.1

You can change your choices at any time through the Manage cookie preferences link in the footer of every page.

4.2

You can also block or delete cookies in your browser settings. If you block strictly necessary cookies, parts of the site will not work.

4.3

In the app you can control analytics and advertising identifiers through your device settings.

5. CHANGES

5.1

We update this policy whenever the cookies we use change. The date of the current version is shown in the document control table at the front.

Other legal documents

Legal

  • Website Terms and ConditionsTerms governing use of the Pet Care Essentials website
  • App Terms and ConditionsTerms governing use of the PCE mobile application
  • Membership Terms and CancellationThe agreement between you and PCE for the £7.99 per month membership subscription
  • Microchip Registration Terms and ConditionsThe agreement between you and PCE when you register a microchip on the national pet register
  • Acceptable Use PolicyStandards that apply when you use PCE services, submit content or contact other members

Your data and choices

  • Privacy PolicyHow Pet Care Essentials collects, uses, shares and protects personal data
  • Cookie PolicyYou are reading this document
  • Marketing and Outreach PreferencesHow PCE contacts you, the difference between service and marketing messages, and how to change your preferences
  • Data Protection and Subject AccessYour rights over the personal data we hold, and how to exercise them

Standards and conduct

  • Complaints ProcedureHow to complain, how we handle it, and what to do if you remain dissatisfied
  • Database Operator ObligationsHow PCE meets the conditions imposed on pet microchip database operators
PCE Pet Care EssentialsNational Pet Register
Speak to a person 0800 000 0000

Reunification line, open 24 hours a day, every day of the year. If your pet has been found and scanned, call this number first.

Contact us Pet professionals

General enquiries 0333 000 0000, Monday to Friday, 9am to 5.30pm. Written enquiries through the contact form receive a reply within two working days.

Legal

  • Website terms and conditions
  • App terms and conditions
  • Membership terms and cancellation
  • Microchip registration terms
  • Acceptable use policy

Your data and choices

  • Privacy policy
  • Cookie policy
  • Manage cookie preferences
  • Marketing and outreach preferences
  • Data protection and subject access

Standards and conduct

  • Complaints procedure
  • Database operator obligations
  • Accessibility statement
  • Modern slavery statement
  • Report a concern

Official guidance

  • Microchipping rules, GOV.UK
  • Pets and animal welfare, GOV.UK
  • Controlling your dog in public
  • The 2023 Regulations, in full
  • Animal welfare in Wales, Llywodraeth Cymru
Pet Care Essentials (PCE) is a trading brand for Sandbox Corp Limited. Registered in England and Wales. Company number 17485326. Registered office at 21 Ellis Street, London, England, SW1X 9AL, United Kingdom. ICO Registration Reference ZC262815.
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