Skip to content
PCE Pet Care EssentialsNational Pet Register
Microchipping Compliance Pet Tracking Professionals Loyalty Buy microchips Become a PCE Member
  1. Home
  2. Legal
Legal information

Terms, policies and procedures.

The terms that apply to the website, the app, microchip registration and PCE Membership, and how we handle your data, complaints and our duties as a database operator.

All legal documents

Legal

  • Website Terms and ConditionsTerms governing use of the Pet Care Essentials website
  • App Terms and ConditionsTerms governing use of the PCE mobile application
  • Membership Terms and CancellationThe agreement between you and PCE for the £7.99 per month membership subscription
  • Microchip Registration Terms and ConditionsThe agreement between you and PCE when you register a microchip on the national pet register
  • Acceptable Use PolicyStandards that apply when you use PCE services, submit content or contact other members

Your data and choices

  • Privacy PolicyHow Pet Care Essentials collects, uses, shares and protects personal data
  • Cookie PolicyCookies and similar technologies used on the PCE website and app
  • Marketing and Outreach PreferencesHow PCE contacts you, the difference between service and marketing messages, and how to change your preferences
  • Data Protection and Subject AccessYour rights over the personal data we hold, and how to exercise them

Standards and conduct

  • Complaints ProcedureHow to complain, how we handle it, and what to do if you remain dissatisfied
  • Database Operator ObligationsHow PCE meets the conditions imposed on pet microchip database operators
PCE Pet Care EssentialsNational Pet Register
Speak to a person 0800 000 0000

Reunification line, open 24 hours a day, every day of the year. If your pet has been found and scanned, call this number first.

Contact us Pet professionals

General enquiries 0333 000 0000, Monday to Friday, 9am to 5.30pm. Written enquiries through the contact form receive a reply within two working days.

Legal

  • Website terms and conditions
  • App terms and conditions
  • Membership terms and cancellation
  • Microchip registration terms
  • Acceptable use policy

Your data and choices

  • Privacy policy
  • Cookie policy
  • Manage cookie preferences
  • Marketing and outreach preferences
  • Data protection and subject access

Standards and conduct

  • Complaints procedure
  • Database operator obligations
  • Accessibility statement
  • Modern slavery statement
  • Report a concern

Official guidance

  • Microchipping rules, GOV.UK
  • Pets and animal welfare, GOV.UK
  • Controlling your dog in public
  • The 2023 Regulations, in full
  • Animal welfare in Wales, Llywodraeth Cymru
Pet Care Essentials (PCE) is a trading brand for Sandbox Corp Limited. Registered in England and Wales. Company number 17485326. Registered office at 21 Ellis Street, London, England, SW1X 9AL, United Kingdom. ICO Registration Reference ZC262815.
Visits to this site 0